Leonardo Hotel East Midlands Airport - Formerly Jurys Inn

The room was gorgeous although I had a bit of trouble with the air con but the staff were extremely good at sorting it out. The bed was amazingly comfortable - real quality. I only stayed one night as I was catching a flight. I didn’t have breakfast, but the evening meal was disappointing. I ordered the steak with pepper sauce. The sauce was very very watery and the steak overcooked. The parking is great, and the hotel is a five minute walk from the airport.

One member of staff stood out in particular - Sophie May! I didn't like the first room offered as it had an interconnecting door but it was no problem for her to find me another. The second room was perfect. Despite being near the airport there was no sound from outside. In the first room, I could hear the neighbours almost word for word through the interconnecting door. It's great for families/parties staying together to share adjoining rooms, but I found it really intrusive, hence I changed rooms. Location is spot on, it was walking distance to the airport.

Communications were excellent when talking to head office but were very poor at East Midlands with the phone not being answered. I think the room we stayed in had been refurbished since last year.My only dislike is the distance from the flight package parking and the distance from reception to our room. I am knocking 80 , and 25 kg cases and 10 kg hand luggage are a bit more difficult than they used to be. I will enquire if it’s possible to have a room a little nearer reception next time.Otherwise the hotel was exceedingly good, Thank you

Night Manager man was very helpful as my key didn't work. Me and my child had just got off the plane. The two men on the desk answered my questions this morning. So those staff was fantastic help to us.

Spacious room. Convenient location.